ISLAMABAD: Pakistan’s National Electric Power Regulatory Authority (NEPRA) unveiled its new mobile app, ‘NEPRA Asaan Approach,’ on Wednesday, aimed at enhancing service for electricity consumers across the country.
The app is designed to streamline the complaint registration process for various electricity-related issues, including power outages, fluctuations, electrical fires, line faults, and billing discrepancies. By simplifying and expediting the complaint process, the app ensures quicker resolution of issues.
At the launch event, NEPRA Chairman Waseem Mukhtar highlighted the app as a key part of NEPRA’s strategy to improve multi-channel service delivery to electricity consumers nationwide. He addressed previous criticisms of NEPRA’s efforts to improve consumer services and presented the app as a significant step forward.
The ‘NEPRA Asaan Approach’ app boasts a user-friendly interface that allows users to submit complaints easily and track the real-time progress of their issues, enhancing both efficiency and convenience.
Member Technical Rafique Ahmad Shaikh pointed out that NEPRA receives around 20,000 complaints related to the power sector, emphasizing the need for a more effective complaint management system.
