MAKKAH: Saudi Arabia is strengthening efforts to raise awareness among Hajj and Umrah pilgrims about their rights and duties through a range of programmes, guides, and informational content, the Ministry of Hajj and Umrah said on Sunday.
These resources provide pilgrims and Umrah performers with guidance on their rights and the services available throughout their journey, the ministry said, as reported by the Saudi Press Agency (SPA).
The efforts aim to safeguard pilgrims’ rights, improve service quality, and enhance their experience, in line with the leadership’s commitment to serving pilgrims and the objectives of Saudi Vision 2030 and the Pilgrim Experience Programme.
The ministry runs a dedicated awareness program on rights and duties covering accommodation, transportation, food services, service quality, compliance with contracted services, and complaint mechanisms.
The Ministry of Hajj and Umrah also monitors service providers’ compliance with approved rights and standards.
As part of its broader awareness efforts, the ministry has made a comprehensive legal awareness guide available on its website in 14 languages.
The guide provides pilgrims and Umrah performers with information on their rights and duties, as well as regulations and instructions relevant to their journey.
