Key Points
- Attackers targeted staff at TaskUs
- TaskUs laid off over 200 Indian employees
- Indian employees leaked customer data for bribes
ISLAMABAD: Cryptocurrency giant Coinbase disclosed a significant data breach impacting more than 69,000 customers – marking its most serious security lapse to date.
According to a report by Fortune, the breach, which could result in losses of up to $400 million, occurred after hackers bribed customer service employees in India to obtain sensitive data.
The attackers targeted staff at TaskUs, a US-based company providing customer support to major tech firms. TaskUs has a substantial presence in India, with agents based in Indore handling Coinbase support since 2017, according to Hindustan Times.
In January, shortly after the breach was uncovered, TaskUs laid off over 200 Indian employees working on the Coinbase account.
Salaries at TaskUs in India are typically modest – ranging from $500 to $700 per month. Due to these low wages, some employees were persuaded to share confidential customer information in exchange for bribes.
Severing ties
Coinbase confirmed it had severed ties with those individuals and other international agents involved.
The stolen data did not grant direct access to Coinbase’s crypto reserves. Instead, cybercriminals used it to impersonate Coinbase employees and deceive customers into handing over their digital assets.
These social engineering scams resulted in genuine financial losses, although Coinbase has not disclosed the exact number of affected users. The company has stated it is reimbursing those impacted.
A class action lawsuit has been filed in New York, accusing TaskUs of negligence. The company denies the allegations, calling them unfounded, and says it is taking steps to enhance its security protocols.
TaskUs believes that two of its agents were involved in a wider scheme that targeted multiple service providers connected to Coinbase.
English-speaking cybercriminals
The perpetrators are believed to be part of a loosely organised collective known as “the Comm” or “Community” – a group of young, English-speaking cybercriminals who coordinate via platforms such as Telegram and Discord.
Unlike traditional hacking organisations, the Comm is made up of thrill-seeking teenagers and young adults who often vie for status and recognition online.
One hacker, speaking to media under the alias “puffy party”, explained that different members of the group handled various aspects of the operation – from bribing employees and gathering data to executing the scams.
![NEW YORK: Pakistan's former Foreign Minister Bilawal Bhutto Zardari, leading Pakistan’s high-level parliamentary delegation, on Tuesday warned that India's aggressive actions pose a serious threat to peace in South Asia and urged the international community to take note of India's aggressive conduct. Bilawal was addressing a press conference at the United Nations headquarters in New York on recent regional developments after the military conflict between India and Pakistan. The Pakistani delegation is in New York to present Pakistan’s stance on the military escalation with India and to challenge New Delhi’s narrative at the global level. The visit is part of Pakistan’s sustained diplomatic outreach to brief key UN stakeholders on the alarming regional situation. The Pakistani delegation is also scheduled to arrive in Washington today, where it plans to engage with Secretary of State Marco Rubio, other senior officials, lawmakers, and think tanks till June 6. The team will also visit London and Brussels. Speaking at the press conference, Bilawal said that he wanted to use the opportunity to share Pakistan’s perspective on the recent military conflict with India in the wake of the Pahalgam attack and the way forward. Bilawal said that the “illegal strikes” launched by India as part of its ‘Operation Sindoor’ were “in violation of the UN Charter, international law”. He said the attacks had targeted civilian infrastructure, places of worship, energy infrastructure and innocent women and children. He said India had used the April 22 terrorist attack in Indian Illegally Occupied Jammu and Kashmir’s (IIOJK) Pahalgam as a pretext to launch the attack inside Pakistan. Following the Pahalgam incident, Pakistan's Prime Minister Shehbaz Sharif offered publicly to India that Pakistan was ready to be part of any impartial international investigation into this attack. “We did so because we were confident, our hands were clean and we had nothing to do with this terrorist attack. “We expressed our sympathy with the victims of terrorism and Pakistan has consistently and unequivocally condemned terrorism in all its forms and manifestations,” he said, adding that PM Sharif had immediately expressed Pakistan’s willingness to India and the global community to be part of any impartial international investigation. “Indian government refused Pakistan's offer and chose instead to conduct their illegal strikes. Pakistan only then acted in self-defence, we never initiated any violence against India,” Bilawal said. Bilawal emphasised that Pakistan never initiated hostilities against India but responded to Indian aggression by downing six Indian fighter jets. "The Pakistani military had responded with precision the night of the first Indian attack and only targeted and downed six planes because we believed those were the ones to release their load on Pakistan”. He stated that US President Donald Trump and Secretary of State Marco Rubio played a vital role in achieving a ceasefire during heightened tensions between the nuclear-armed South Asian neighbours. “We’ve seen during the course of this conflict how quickly the escalation ladder between our two countries rose and the concern is that the next time there is such an incident, there may not be time for the international community to intervene before things get a lot worse. That is why it is absolutely important for Pakistan and the international community to continue to pursue dialogue and diplomacy as the only viable path to peace.” He said Pakistan’s position was to hold a “comprehensive dialogue” with India that would include the issue of terrorism as well. The head of the Pakistani delegation said that no civilized nation can support the use of water as a weapon and urged the international community to play its part, questioning, "What would be the global reaction if someone’s lifeline was cut off?" He stressed that Pakistan has paid a heavy price in the fight against terrorism and has suffered the most. “The single largest number of terrorist attacks that take place in any one country is Pakistan. The single largest number of victims of terrorism is Pakistan. I myself have suffered at the hands of terrorists. My mother [Benazir Bhutto] was assassinated by the terrorists.” Bilawal also criticised India for targeting water reservoirs and civilian areas, including mosques, during its attacks. Calling negotiations the only path to peace, Bilawal reiterated that the unresolved Kashmir dispute remains the root cause of regional instability. He urged the global community to take notice of India’s aggressive conduct.](https://wenewsenglish.com/storage/2025/06/Bilawal-Bhutto-Zardari-300x180.jpg)
