ISLAMABAD: WhatsApp, the largest social media platform in India, has swiftly banned over 8.4 million accounts in just one month.
The action by Meta, the parent company of WhatsApp, comes in response to growing concerns over the platform’s misuse for fraudulent activities. According to the company, the ban was triggered by reports of scams and suspicious activities, with numerous users flagging such activities.
Meta’s Transparency Report, which details the company’s efforts to ensure users’ safety, highlights that these actions were taken to safeguard the platform’s integrity. According to the report, Meta banned approximately 8.45 million WhatsApp accounts in India in compliance with Section 4(1)(d) and Section 3A(7) of the Information Technology Act. This action followed persistent complaints and a concerted effort to enhance monitoring.
The report reveals that the bans occurred between August 1 and August 31. Out of the total banned accounts, 1.66 million were immediately blocked due to serious violations, while the remaining accounts were banned after investigations deemed them suspicious. Notably, over 1.6 million accounts were banned proactively during monitoring, without any user complaints, as they were found to be engaged in misuse.
Primary reasons for the mass banning
* Violation of Terms of Service: This includes activities such as sending bulk messages, spamming, engaging in fraudulent activities, and sharing misleading or harmful information.
* Illegal Activities: Accounts flagged for involvement in illegal activities, under local laws, were also banned as part of WhatsApp’s commitment to complying with legal requirements.
* User Complaints: WhatsApp also takes action based on user complaints regarding harassment, abuse, or inappropriate behaviour on the platform. These complaints have been a key driver in identifying and addressing harmful accounts.
A Commitment to User Safety: The proactive steps taken by WhatsApp aim to foster a secure and trustworthy environment for its users, especially in a country where the platform has become a key communication tool. Meta’s increased monitoring efforts, spurred by continuous user feedback, underscore the company’s dedication to user safety.
WhatsApp’s report complies with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, specifically under Rule 4(1)(d) and Rule 3A(7). In August 2024, WhatsApp also received 10,707 user complaints, with 93 per cent of them resulting in immediate action by the platform.
Meta’s decision to ban millions of accounts reflects the company’s ongoing efforts to maintain the integrity of WhatsApp as a communication platform. By focusing on user safety, addressing illegal activities, and responding to user complaints, WhatsApp is demonstrating its commitment to creating a more secure online environment.
As the platform continues to evolve, its approach to combating fraud and other harmful activities will likely shape the future of digital communication in India and globally.
